12GO’S RESELLER PARTNER PROGRAM

TERMS AND CONDITIONS


These 12Go’s Reseller Partner Program Terms and Conditions (hereinafter referred to as “the 12GO’s Terms”) set out the complete terms and conditions between and rights and obligations of 12Go Asia Pte., Ltd., including its any and all Affiliates (hereinafter referred to as “12GO”), and you, regarding your application to participate in the 12GO’s Reseller Partner Program.

It is important that you read and understand the 12GO’s Terms. By completing an application to join the 12GO’s Reseller Partner Program you are – the subject to 12GO’s prior approval of your application – agreeing to the 12GO’s Terms hereof. If You do not agree to the following 12GO’s Terms or are not authorised to do so as well as are intending to do business with 12GO within conditions other than stated hereof, you should discontinue your application.

TERMS AND CONDITIONS OF DOING BUSINESS WITH 12GO UNDER THE 12GO’S RESELLER PARTNER PROGRAM:

By entering into the 12GO’s Terms, you are willing to join the 12GO’s Reseller Partner Program on the Reseller Partner Program Site and provide 12GO with all necessary information required to be fulfilled on the Reseller Partner Program Site at your personal dashboard and in accordance with the 12GO’s Terms.

By entering into the 12GO’s Terms, you acknowledge and guarantee that you are willing to provide 12GO with scope of Services by means of giving to Customers an access for booking and purchasing of the 12GO’s products and services on the Reseller Partner’s Internet Sites and / or in the Reseller Partner’s Merchant Locations in accordance with the 12GO’s Terms.

You hereby grant 12GO a royalty free, non-exclusive, irrevocable licence, to use, apply, and affix any trademark, trade name, logo, or similar indicia of source or origin in which you now or hereafter has rights, such licence to be effective upon 12GO exercise of its rights and remedies hereunder including, without limitation, in connection with subject matter of the 12GO’s Terms hereof.

DEFINITIONS AND INTERPRETATIONS:

"12GO’s Reseller Partner Program" means establishing business and commercial relations with 12GO based on 12GO’s Terms hereof.

"12GO’s Confidential Information" means full or partial knowledge, data or information relating to the activities or business of each Party that may be either in tangible or intangible form, expressed orally, in writing or in any other form, including, but not limited to, financial information and data, business and financial plans, budgets, prices, marketing strategies, market information, strategic information, information relating to clients, accounting records, including revenues, business secrets, patents, copyrights, trademarks (whether registered or not), trade secrets, service marks, logos, designs, drawings, inventions, invention studies (whether patentable or unpatentable), patterns, mask works, domain names and registrations, trade names, secret formulae, secret processes, computer programs, technologies, processes, systems, ideas, know-how, sector affiliation, photos, computer programs, templates, source and object codes, manuals, reports, records and any other intellectual property or proprietary rights in whatever form of expression; any and all enhancements or derivative works of any of the foregoing; and any and all applications for any of the foregoing, in all countries in the world. The 12GO’s Confidential Information is possessed only by 12GO and has actual or potential commercial value due to its obscurity to third parties, to which third parties do not have free access in pursuance of the law.

"12GO’s Internet Sites" means any websites, which are in possession of 12GO, mainly https://12go.asia and https://12go.com.

"12GO’s products and services" means any items, rights, services, etc. which are suggested by 12GO for purchasing by an end-customer at specified prices and in accordance with other conditions set by 12GO. All products and services are available on the 12GO's Internet Sites and / or will be directly provided to you in frames of 12GO Reseller Partner Program.

"Affiliates" means any entity or person (or collectively entities or persons) who directly or indirectly controls, or is controlled by, or under common control with 12Go Asia Pte., Ltd. For purposes of this definition, "control," "controlling," and "controlled" mean having beneficial ownership of more than 50% of the ownership interests of such person or rights to exercise more than 50% of the voting rights of such person, having the right to elect a majority of the board of directors or other comparable body responsible for management and direction of a person by contract, or having the power to direct or cause the direction of the management and policies of such person, whether by virtue of ownership interests or voting securities, by contract or otherwise.

"API" means an application programming interface which is a set of subroutine definitions, protocols, and tools for building application software, means hereof a set of clearly defined methods of communication between software components belonged to the Parties which is the instrument for online providing and tacking of 12GO’s products and services, for searching and booking Tickets, and all other relevant information.

"Business Day'' means any day (other than Saturday or Sunday or holidays) on which banks are open for general business in 12GO’s legal domicile.

"Customers" means any person or entity (or collectively persons or entities) who is willing to book and purchase Tickets or 12GO’s products and services on the 12GO’s Internet Sites.

"Good Industry Practice" means the exercise of that degree of skill, diligence, prudence and foresight which would reasonably and ordinarily be expected from a skilled and experienced contractor acting in good faith.

"Personal data" means any information relating to an identified or identifiable natural person, who can be identified, directly or indirectly, in particular by reference to an identifier of that natural person (including but not limited to a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity, etc.). In connection thereto, the definitions of “personal data” may vary depending on the regulations which are applicable in each case (including but not limited to the provisions of the General Data Protection Regulation (EU) 2016/679, the Singapore Personal Data Protection Act (No. 26 of 2012), the Thailand’s Personal Data Protection Act 2019).

"Reseller Partner’s Internet Sites" means any website or websites which are in your possession or in possession of the business entity, company which you present and act on its behalf, and which are located at the web addresses provided by you to 12GO or subsequently changed and notified to 12GO personally or via the Reseller Partner Program Site.

“Reseller Partner’s Merchant Locations” means any physical retail location at which a sales transaction can occur and that has a unique address, city, state, and zip code in a definite territory; and / or an electronic commerce platform, mail order channel, or telephone order channel aimed principally at residents in a definite territory and through which a sales transaction can occur; and in both cases are owned and operated by you as a merchant (sales agent) appointed by 12GO.

"Reseller Partner Program Site" means the website, which is in the possession of 12GO and is being provided to you by 12GO in connection with your application to participate in the 12GO’s Reseller Partner Program, whereby you are allowed to submit information about you and / or about the business entity, company which you present and act on its behalf as well as for all its assigns, assignees, successors, employees, etc., and any other necessary information. Reseller Partner Program Site is designed for the purposes of doing business with 12GO under the 12GO’s Terms hereof.

"Services" means services of promotion, marketing, advertising, etc., of the 12GO’s products and services on the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations, and provided by you to the 12GO in accordance 12GO’s Terms hereof.

"Tickets" means offers of certain types of transport services which are provided by a carrier at defined locations, on defined dates, at defined prices, etc. Tickets are the subject of the 12Go’s products and services.

ELIGIBILITY

By entering into the 12GO’s Terms, you acknowledge and guarantee the full entitlement and authority to enter into the 12GO’s Terms and any other documents executed by 12GO that may be associated with the 12GO’s Terms, such a right shall be expressed by means of logon on the Reseller Partner Program Site with the unique defined personal code - password (through login) which 12GO sends you after you have expressed the consent to join the Reseller Partner Program by direct consent with 12GO’s Terms within the first registration on the Reseller Partner Program Site.

You have no right to enter into the 12GO’s Terms if you are in the employment of 12GO, are direct or indirect competitor(s) of 12GO and are entering into the 12GO’s Terms with the certain intent to affect on the competition in order to oust 12GO from relevant markets.

You agree with all terms and conditions arising from the 12GO’s Terms and acknowledge and guarantee not to enter into the 12GO’s Terms if you do not conform to the above eligible requirements, otherwise any agreement concluded with you under the 12GO’s Terms shall be treated as void and 12GO shall not accept any liability or demands whatsoever resulting from such void agreements as well as you shall return everything received from 12GO upon such agreements.

You acknowledge and guarantee that after entering into the 12GO’s Terms in compliance with requirements stated above you become liable for your entire obligation arising from the 12GO’s Terms and other agreements concluded with 12GO under the 12GO’s Terms, and accept such responsibility for the business entity, company which you present and act on its behalf as well as for all its assigns, assignees, successors, employees, etc.

12GO shall solely determine a method of integration of 12GO’s products and services which will be available on the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations. In case of using the API method of integration (subject to prior consent of 12GO) you will be subject to additional confidential conditions announced to you by 12GO, which should be strictly complied by you.

SUBJECT MATTER AND YOUR OBLIGATIONS UNDER THE 12GO’S TERMS

Pursuant to your application to participate in the 12GO’s Terms 12GO grants you the right to provide to 12GO the following services: promotion, marketing and advertising of the 12GO’s products and services on the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations; management of booking and purchasing of the 12GO’s products and services by Customers; providing Customers with all information related to relevant 12GO's products and services, including information about accessible and available Tickets, prices (fees) on them, type, conditions of 12GO’s products and services and all other relevant information (hereinafter referred to as the “Travel Information”); issuing and providing Customers with Tickets and all corresponding documentation issued by 12GO.

You acknowledge and guarantee that You are prohibited to copy, disassemble or decompile, grant to any other third party except as to the Customer, lease, time-share, lend or rent, sub-license, change or in any other way modify any of the 12GO’s products and services. You are allowed to use 12GO's products and services only for the purpose of cooperation under your participation in the 12GO Reseller Partner Program and strictly in accordance with the 12GO's Terms.

All 12GO’s products and services at all times are subject to the property 12GO. 12GO will provide you with all relevant information, Tickets and other corresponding documents as well as with support services to maintain and properly manage 12GO's products and services. You are strictly prohibited to change or in other way modify all relevant information, Tickets and other corresponding documents, as well as provide support services without prior written consent and direct orders of 12GO to you.

You should be awarded that you are entitled to provide Services to 12GO personally. You shall provide 12GO with all necessary information as requested on the Reseller Partner Program Site and / or any other required by 12GO.

In consideration that you make 12GO’s products and services available on the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations and subject to the 12GO’s Terms, 12GO will procure that you are granted a non-exclusive, non-transferable, terminable licence to use 12GO’s products and services on the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations solely for your internal business purposes and in accordance with Good Industry Practice and other limitations and restrictions as set out in the 12GO’s Terms.

You also shall:

  • do business with 12GO considering all due skill, care and diligence, including Good Industry Practice, and in accordance with established procedures and all applicable laws and legal requirements, enactments, orders, regulations and other similar instruments;
  • commit to comply with 12GO’s security guidelines, rules and regulations, the subject of prior notification;
  • obtain and maintain in force all necessary registrations, authorisations, consents and licences to enable to fulfil your obligations under the 12GO’s Terms and that they will fully comply with all applicable laws and regulations;
  • maintain and provide, if required, all necessary official documents required by applicable laws and regulation for provisions of any specified services;
  • warrant that the Reseller Partner’s Internet Sites shall not contain as well as you will not provide at the Reseller Partner’s Merchant Locations any material which is defamatory, violent, pornographic, unlawful, threatening, obscene or racially, ethnically, or otherwise discriminatory or in breach of any third party rights and shall not link to any such material;
  • use all reasonable endeavours to display and provide 12GO’s products and services without interruption;
  • stop displaying and providing 12GO’s products and services per 12GO’s orders;
  • not use 12GO’s products and services in a way which proves or is likely to prove detrimental to 12GO, as well as not to use in any “pop-up” or “pop-under” advertising without 12GO’s prior consent and approval;
  • not place on the Reseller Partner Program Site and / or the Reseller Partner’s Merchant Locations any information if it may be aimed at people under 16 years of age;
  • not seek to challenge the validity of 12GO’s Intellectual Property Rights (definitions are set hereof);
  • not register any domain names or keywords, search terms or other identifiers for user in any search engine, portal, sponsored advertising service or other search or referral service that incorporate terms which are identical or similar to 12GO or any other trademarks owned by 12GO and comply at all times with such reasonable guidelines for use of such trademarks as may be issued from time to time;
  • use all reasonable endeavours to provide information on the Reseller Partner Program Site without interruption;
  • ensure that all communications to 12GO are sent by you and on your behalf or of the business entity, company which you present and act on its behalf;
  • not edit, alter or amend any marketing, promotional and / or creative materials which have been produced by or on behalf of 12GO;
  • directly or indirectly not offer any potential Customer or any contractor / sub-contractor any incentive (including payments of money or other benefits) on behalf of 12GO;
  • directly or indirectly not encourage or assist any Customer to breach terms and conditions agreed prior when opening an account with 12GO;
  • directly or indirectly not encourage or not assist any Customer to engage in behavior which in 12GO’s reasonable opinion breaches the 12GO’s Terms or abuses spirit of promotion, competition, tournament or offers operated by 12GO;
  • not target contextual advertising to branded keywords of 12GO and the 12GO’s Internet Sites;
  • not use the branded name of 12GO in the announcements of contextual advertising.

PRIVACY POLICY

12GO believes in protection of any of your privacy information and processes your personal data in accordance with the 12GO’s Privacy Policy.

By doing business with 12GO under the 12GO’s Terms you hereby acknowledge and guarantee to implement binding corporate rules regarding processing, keeping and transferring any of personal data subjects provided under the cooperation with 12GO. Any personal data of any customer collected by you should enjoy appropriate protection and be the subject of confidentiality.

In case of sharing personal data subjects to third parties or to a third country or an international organisation, etc. (receiving third parties), you should disclose to 12GO as the controller (depends on case) the fact and purposes of such sharing, and should oblige the receiving third parties to furnish the appropriate safeguards of a protection and confidentiality of received personal data subjects, the reference to the appropriate or suitable safeguards and the means by which to obtain a copy of them or where they have been made available.

Where local laws foresee the keeping a personal data subject for a limited period of time you should not keep it more.

USE OF THE RESELLER PARTNER PROGRAM SITE

You hereby warrant and acknowledge:

  • that all information provided to 12GO is correct, true, accurate, current and complete, and you will promptly notify 12GO of any changes;
  • to secure your account on the Reseller Partner Program Site, to supervise and to be completely responsible for any use of your account by anyone other than you;
  • not to use the Reseller Partner Program Site to make any speculative, false or fraudulent requests;
  • that you have not previously been suspended by 12GO or otherwise banned from using the Reseller Partner Program Site;
  • to keep secret and not to allow third parties to use the login and password details for the Reseller Partner Program Site;
  • that you will not have more than one account on the Reseller Partner Program Site;
  • to register on the Reseller Partner Program Site with an official name and in accordance with the eligible criteria under the 12GO’s Terms. Registration under a pseudonym is not allowed.

12GO may delete accounts under wrong names, pseudonyms or in an abusive way, etc.

12GO is entitled in its sole discretion to deny access to anyone to the Reseller Partner Program Site at any time and for any reason, including, but not limited to, for violation of the 12GO’s Terms.

In accessing or using the Reseller Partner Program Site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. 12GO does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Reseller Partner Program Site at your own risk.

12GO shall have the full entitlement to monitor the Reseller Partner’s Internet Sites and / or Reseller Partner’s Merchant Locations and the Reseller Partner Program Site to ensure that you are complying with the 12GO’s Terms and you shall provide 12GO with all data and information to enable 12GO to perform such monitoring at no cost to it.

12GO shall use a working tracking-system which is able to determine your ID or the Reseller Partner’s Internet Sites as well as 12GO uses cookies which allow 12GO to recognise any of (yours) computers when visiting the 12GO’s Internet Sites. If a "cookie" is used the tracking time shall be at least thirty (30) days. You shall be immediately informed if any relevant part of the tracking system or content delivery system is modified within a reasonable period of time and if changes need to be done by you. The period of time shall be determined by the complexity of the changes. In the event the tracking system is not working properly, you shall be informed immediately in order to be able to take 12GO’s content offline. If tracking is not done by a third party, you may ask 12GO for comparison of 12GO’s internal data to verify the correctness of the tracking.

PAYMENT TERMS

On the Reseller Partner Program Site 12GO will provide you with all prices for 12GO’s products and services. You should be aware that there may be recommended selling prices, if any is foreseen.

Currencies of all prices for 12GO’s products and services are provided by 12GO on the Reseller Partner Program Site. 12GO is entitled to apply any real-time exchange rate of a preferable bank and / or exchange trading.

To become entitled for taking and purchasing of 12GO’s products and services as well as to settle payments you should place the Deposit, the process of payment of which is available in your personal dashboard on the Reseller Partner Program Site.

12GO will deduct from the Deposit the prices for 12GO's products and services booked and purchased by you from 12GO. You should always maintain the Deposit enough for bookings and purchasing of 12GO’s products and services. If the Deposit is not sufficient for payments of the prices, you should timely refill it under the process which is available in your personal dashboard on the Reseller Partner Program Site.

In case if the Deposit is not refilled by you, 12GO is entitled to suspend the process of booking and purchasing of 12GO’s products and services till the replenishment of the Deposit. In case of no replenishment of the Deposit 12GO is entitled to withdraw you from the Reseller Partner Program, at the same time, 12GO shall be entitled for a reimbursement from your side for losses (including but not limited to fines, penalties, late pays, etc.) incurred in connection with this.

You are always obliged to comply with 12GO’s rules and instructions on the Deposit payments procedures, announced and reported from time to time to you by 12GO. 12GO is entitled to amend such instructions and prior notify you.

You may choose the preferable payment option of the Deposit (the “Payment Option”) in your personal dashboard on the Reseller Partner Program Site. The chosen option shall be confirmed by 12GO. You may request to change the Payment Option (subject of prior approval of 12GO) no more than once each calendar month. 12GO is entitled to accept or reject any such request in its complete discretion. If such a request is accepted by the 12GO a new Payment Option will come into effect on the first (1st) date of the following calendar month and will only apply to Customers introduced after this date. 12GO is entitled to modify the Payment Option in its complete discretion as well as to withdraw the Payment Option at any time by giving notice to you. In such a case, you shall be required to select another Payment Option, which will apply to Customers whose date of first registration is on or after your date of selection.

You acknowledge that you are not entitled to receive any payments from 12GO. All Services provided by you to 12GO in connection thereto are provided on a free-of-charge basis. At the same time you are entitled to resell 12GO’s products and services at selling prices exceeding the provided by 12GO (subject to prior consent of 12GO) which will be considered as your personal remuneration.

You shall not be entitled to receive any remuneration in respect of such Customers who:

  • has been introduced in breach of 12GO’s terms;
  • makes an initial deposit which is subject to a chargeback or which is reversed for any other reason;
  • uses your account information or is a direct affiliate of you or of the business entity, company which you present and act on its behalf, when signing up for an account;
  • opens an account using a promotional code which the you has promoted and which is either expired or has not been approved by 12GO for you to promote;
  • fails any identity or credit checks carried out by 12GO or on its behalf;
  • is located at a territory from which 12GO doesn’t not accept Customers;
  • is suspected by 12GO of acting in breach of the terms and conditions governing his/her account, betting/gaming transactions, and / or any marketing, promotion or any fraudulent or dishonest activity;
  • becomes known to 12GO as a person who does not properly fall within the definition of “Customer”.

In case you received any such remuneration stated hereof in respect of such Customer, you shall promptly repay / reimburse an amount paid to you by a Customer. 12GO shall be entitled, but not obliged, to set-off any amount owed as a result against future payments.

On the Reseller Partner Program Site you are able to review statements showing the number of Customers introduced by you and all payments to (due or completed). Such statements are for information purposes only. 12GO shall endeavour to ensure that such statements will be updated immediately but has no obligation to do so. 12GO’s tracking and reporting platform will be used as a sole and only decisive source of information for determining the exact number of realised transactions.

All transactions are deemed to be inclusive of any tax, bank commission or similar to them. You are responsible for paying all costs and expenses incurred in connection with payments unless otherwise prior agreed with 12GO. You are also responsible for paying taxes in accordance with all applicable laws and regulations, 12GO shall have no such responsibility on your behalf. 12GO is entitled to choose a bank or other payments system of any of its companies, which are the parts of 12GO Group.

LICENCE. INTELLECTUAL PROPERTY RIGHTS. SECURITY

You grant to 12GO a non-exclusive, free of charge, and worldwide right and licence to display on the Reseller Partner Program Site and the 12GO’s Internet Sites parts or all of your personal information and any other information in connection with it, including all information about the business entity, company which you present and act on its behalf as well as for all its assigns, assignees, successors, employees, etc.

You acknowledge that the ownership of all title in and to all intellectual property rights, including patent, trademark, service mark, copyright, and trade secret rights, in all products provided to you by 12GO and the underlying technology including but not limited to the software, source and object code, and know-how embodied and expressed in all products of 12GO, including its architecture, structure, sequence, and organisation, any inventions, drawings, performances, software, databases and methodologies in or specifically related to such products, website, advertisements, promotional literature, mailers and catalogues shall remain with 12GO at all times (“12GO’s products and IPR”). You acquire only a limited right and licence to use 12GO’s products and IPR under the 12GO’s Terms and do not acquire any ownership rights or title in 12GO’s products and IPR, either express or implied.

You shall not copy, translate, disassemble, or decompile, re-sell, grant any rights to third parties, lease, time-share, lend or rent any of 12GO’s products and IPR, nor create or attempt to create, by reverse engineering or otherwise, the source code from the object code of the 12GO’s products and IPR, and the underlying technology licensed hereunder or use it to create a derivative work, unless authorised in writing by 12GO.

You shall immediately notify 12GO if any claim or demand is made or action brought against it for any infringement or alleged infringement of any of 12GO’s products and IPR.

You acknowledge and guarantee that you won’t in any way register, apply for, merchandise, sell, offer, solicit, sublicense, provide, grant access, forward, publish or distribute domain names similar to those of 12GO as well as all 12GO’s products and IPR.

Nothing in the 12GO’s Terms purports to grant a licence, provide any warranty or offer any indemnity in respect of any data that is not owned by the 12GO. In the event if you require an access to any such data, you agree to give to 12GO an opportunity to secure rights to the same and (if it becomes necessary to do so) you shall be obliged to pay all costs of securing a licence to the same from the relevant third party data owner otherwise 12GO may immediately terminate any agreement made with you in connection with the 12GO’s Terms.

You acknowledge that the security of 12GO’s products and IPR, and any other systems and data in connection with it is fundamental for doing business with 12GO. If you become aware of a breach or potential breach of security relating to 12GO’s products and IPR, you shall immediately notify 12GO of such breach or potential breach and use your best endeavours to ensure that any potential breach does not become an actual breach and / or to remedy any actual breach and its consequences.

CONFIDENTIALITY

You shall not use the 12GO’s Confidential Information for any purpose other than in pursuance of your rights and obligations under the 12GO’s Terms, nor disclose the 12GO’s Confidential Information to any person except with prior written consent of 12GO and shall follow Good Industry Practice to prevent use or disclosure of the 12GO’s Confidential Information.

Such obligations will not apply to any Confidential Information that:

  • is, or later becomes, public knowledge other than by breach of the provisions of the 12GO’s Terms;
  • was known by or was in your possession with the full right to disclose prior to its receipt, as evidenced by written records;
  • is or becomes available on a non-confidential basis from another source;
  • is independently developed by you;
  • is independently received by you from a third party, with no restrictions on disclosure.

Any authorised disclosure of the 12GO’s Confidential Information shall mean any actions or inactions of you as a result that the 12GO’s Confidential Information in any possible form or way (oral, written, electronic or other, including through technical hardware, etc.) becomes known to third parties without prior written consent of 12GO.

In case of the unauthorised disclosure of the 12GO’s Confidential Information by you, you shall undertake all measures to prevent all losses or other negative consequences and effects to 12GO caused by such loss or such disclosure as well as further disclosures. In any case, you shall be liable for any unauthorised disclosure of the 12GO’s Confidential Information, and 12GO will have a full entitlement for propriety reimbursement from your side including but not limited to court proceedings, reimbursement of real and potential damages, consequential losses and loss of profit, reasonable legal costs and expenses and VAT thereon if applicable, recovery of business reputation, termination of contracts concluded by you in the breach of 12GO’s Terms and unauthorised disclosure of 12GO’s Confidential Information.

The 12GO’s Confidential Information may be disclosed without prior written consent only in the following cases:

  • to audit organisations (auditors) for carrying out an audit, upon their request, and only in cases when the disclosure of the 12GO’s Confidential Information is required for conduction of such an audit. At the same time; and
  • to public agencies, state authority and persons authorised to request such information in accordance with the applicable law, on the basis of a formal request for providing such information or in order for providing state public accountability.

At the same time you undertake to inform the auditing organisation (auditor), public agency, state authority and other authorised persons that such provided information is the 12GO’s Confidential Information in respect of which the auditing organisation (auditor) should ensure the requirements of the confidentiality stated hereof;

You may disclose the 12GO’s Confidential Information to the business entity, company which you present and act on its behalf as well as to its directors, officers, employees, advisers, agents and representatives to the extent that such disclosure is reasonably necessary in order to comply with its obligations under the 12GO’s Terms. At the same time, you shall be responsible for any breach by such persons, stated hereof for any unauthorised disclosure of the 12GO’s Confidential Information.

If there is no any necessity in the 12GO’s Confidential Information use pursuant to a requirement of 12GO or in case of termination or expiration of any agreement made with you in connection with 12GO’s Terms, you are obliged to return all originals and all copies of the 12GO’s Confidential Information to 12GO, or destroy all copies of the 12GO’s Confidential Information in your possession, and (if so requested by 12GO) shall use all reasonable endeavours to destroy all copies of the 12GO’s Confidential Information stored electronically except to an extent that it is obliged to retain such information under any law and regulation.

Your confidentiality and non-disclosure obligation stated hereof shall remain valid during the whole term of cooperation between you and 12GO and for three (3) years also after the termination or expiration of the latest agreement made with you in connection with 12GO’s Terms.

You acknowledge that during the whole term of cooperation between you and 12GO and for three (3) years also after the termination or expiration of the latest agreement made with you in connection with 12GO’s Terms, you shall not use 12GO’s Confidential Information, 12GO’s products and IPR, including also confusingly similar spellings of trademarks, designations or brand names, as an internet domain or as part of a domain name, or in connection with internet search engine advertising such as, for example, Google, AdWords, Yahoo Search Marketing, Bing or any other sponsored links (keyword search marketing), neither as keywords, nor in advertising texts including title, text and displayed URL. Furthermore, this obligation must also be considered extended to the possible inclusion of negative or erroneous words relating to Supplier brands in the search engines.

FREEDOM OF ACTIONS. EXCEPTIONS

Both, you and 12Go, may currently or in the future be developing information internally or receiving information from other parties or / and contractors that may be similar to the 12GO’s Terms and may be in discussions or negotiations with other parties or / and contractors regarding similar commercial relations.

You shall not assign, transfer, sell, novate, declare a trust of or otherwise dispose of any of your rights and obligations under the 12GO’s Terms, or any part thereof, without prior written consent and approval of 12GO. 12GO may assign or subcontract any of its rights and obligations under the 12GO’s Terms to any company from its Group at any time without giving notice to you.

Nothing in the 12GO’s Terms shall constitute, or be deemed to constitute you and 12GO as a partnership, association, joint venture or other co-operative entity; or authorise one of both, you and 12GO, to make or enter into any commitments for or on behalf of each other.

LIABILITY. INDEMNITY. LIMITATIONS

You are liable to 12GO for all of your obligations arising from the 12GO’s Terms.

12GO acknowledges and understands that booked and confirmed Tickets may be changed or cancelled, and you shall not be entitled for payments hereof. In such cases, 12GO shall undertake to exert reasonable effort to notify you and / or your Customers directly of the cancellation or change of Tickets, and to provide assistance services.

12GO shall have the full right to require any reimbursement from you in following cases:

  • if any breach occurs due to your own default, or personally fault and omission, or fault and omission of the business entity, company which you present and act on its behalf as well as of all its assigns, assignees, successors, employees, etc.; and / or
  • if you do not comply with your obligations stated in the 12GO’s Terms, and
  • at the same time 12GO has been or is being involved in any reimbursement or claims against it in such cases.

12GO shall not accept any liability or demands whatsoever resulting from or related to any changing of any information related to the 12GO’s products and services, to transport services of any carrier, changing of the Travel Information, changing and / or cancellation of Tickets, to the process of booking Tickets or fulfilment of travel offers described in Tickets.

12GO HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS ONLY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, 12GO FURTHER DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE.

You shall indemnify and hold harmless 12GO from and against any and all losses, demands, claims, damages, costs, expenses (including but not limited to real and potential damages, consequential losses and loss of profit, reasonable legal costs and expenses and VAT thereon if applicable) and liabilities suffered or incurred, directly or indirectly, by 12GO in consequence of any breach by you of your obligations under the 12GO’s Terms.

You shall indemnify, defend and hold harmless 12GO, its current and former employees, principals (partners, shareholders or holders of an ownership interest, as the case may be) and agents, from and against all claims, including third-party claims, demands, loss, damage or expense (including attorney fees) relating to:

  • the negligence, recklessness or wilful misconduct of you or any party under direction or control of you as well as the business entity, company which you present and act on its behalf as well as for all its assigns, assignees, successors, employees, etc.;
  • a material breach of the 12GO’s Terms by you; or
  • the damage, loss or destruction of any property of you and the business entity, company which you present and act on its behalf, or injury or death to any persons resulting from the actions or inactions of you and / or the business entity, company which you present and act on its behalf as well as all its assigns, assignees, successors, employees, etc., insofar as such damage arises out of or is in the course of fulfilling of your obligations or default of you.

The limitation of 12GO’s liability for which you may commence proceedings against 12GO to recover on any claim shall be not more than volume of turnover made under the 12GO’s Terms within the last six (6) months prior the date when you become aware or should reasonably have become aware of a breach and that would form the subject of the claim. The time limit within which you may commence proceedings against 12GO to recover on any claim shall be one (1) year from the date when you become aware or should reasonably have become aware of a breach and that would form the subject of the claim. No exclusion or limitation set out in the 12GO’s Terms shall apply in the case of (i) fraud or fraudulent misrepresentation; (ii) death or personal injury resulting from the negligence of any both, you and 12GO, or any of both directors, officers, employees, advisers, agents and representatives.

Both, you and 12GO, shall not be responsible for partial or full default of obligations stipulated in the 12GO’s Terms if such failure was by reason of Force Majeure. Force Majeure shall mean natural disasters, and other abnormal weather conditions, man-made disasters, riots, acts of war, a state of emergency, strikes, embargoes, economic blockade, international economic sanctions, acts and actions of the authorities, which led to the impossibility of execution of any of the obligations stated hereof. In the case of Force Majeure, both, you and 12GO, shall promptly notify each other in writing form. All the deadlines for the execution of the 12GO’s Terms shall be extended according to the time of Force Majeure. If Force Majeure is for more than two (2) months, both, you and 12GO, shall hold additional negotiations to find acceptable alternative methods of execution of the obligations arising from the 12GO’s Terms.

NOTICES. COMMUNICATION

Both, you and 12GO, shall together determine the content of any communications concerning the relationship between each other. Such communications shall be issued at a time and in a manner agreed by both, you and 12GO.

12GO should send all notices and communications to you by (email and others) addresses provided by you on the Reseller Partner Program Site or by other way prior mutually agreed with 12GO.

You should send all notices and communications to 12GO with use of the Reseller Partner Program Site.

Notices and communications will be deemed received four (4) hours after being sent provided that if such notice would then be deemed to have been received outside the hours of 10am (10:00) to 7pm (19:00), it will be deemed to have been received at 10am (10:00) on the next Business Day.

MISCELLANEOUS

The 12GO’s Terms shall come into effect after the expression of your direct consent with 12GO’s Terms while joining the Reseller Partner Program within your first registration on the Reseller Partner Program Site.

The 12GO’s Terms shall remain in effect unless terminated earlier by you or 12GO by giving the thirty (30) days prior written notice.

Termination or expiration of the 12GO’s Terms does not preclude any provision of the 12GO’s Terms, which is to operate even after expiration or termination.

The provisions of the 12GO’s Terms shall be severable if any of the provisions hereof are held by a court of competent jurisdiction to be invalid, void or otherwise unenforceable, and the remaining provisions shall remain enforceable to the fullest extent permitted by applicable law.

The 12GO’s Terms embody the entire agreement between you and 12GO relating to the subject matter hereof and at any time may not be waived, amended or modified by you. 12GO is entitled at any time to waive, amend or modify the 12GO’s Terms without prior notification to you. The latest version of the 12GO’s Terms is always available on the 12GO’s Internet Sites and/or on the Reseller Partner Program Site, and you hereby represent that you shall be acquainted with the latest version of 12GO’s Terms on your own.

You shall not at any time assign your rights and obligations arising from the 12GO’s Terms to any third party.

12GO in its sole discretion may assign its rights and obligations arising from the 12GO’s Terms to any of its Affiliates, subsidiary, branch, headquarters, affiliate persons, etc.

The 12GO’s Terms shall be governed by and construed in accordance with the substantive laws of Singapore. Any and all disputes or discrepancies arising from the 12GO’s Terms or in connection herewith shall be resolved by amicable settlement. Should you and 12GO fail to resolve any such disputes or discrepancies by amicable settlement within a reasonable period of time which shall not exceed thirty (30) Business Days, any such disputes or discrepancies shall be settled by the general or arbitral courts of Singapore. The language of proceedings shall be English.

You hereby represent that you are acquainted with all meanings of any and all expressions used hereof. In case of any doubt, you acknowledge that the meaning of any ambiguous or imprecise expression used hereof was explained to you in due course and in a due manner.

You hereby agree that you will at all times act to perform your rights, duties and obligations in connection with the 12GO’s Terms in good faith and Good Industry Practice with respect to 12GO and its Affiliates.

The 12GO’s Terms are executed in English. All correspondence, all disputes and discrepancies as well as any court (arbitration) settlement between you and 12GO shall be executed in English. In case of translation of the 12GO’s Terms, as well as any amendment to it and correspondence upon it, into any other language, the English version prevails.

All rights reserved by 12Go Asia Pte.


135 Cecil Street, 10 - 01 Philippine Airlines Building, 069536, Singapore

Version date: 27 May 2022